How To Contact Duolingo Customer Service Easily? (Step-by-Step Guide)

Duolingo is an online language learning platform that will help you to learn any language from sitting at home. There are more than 100 languages and is easy to navigate. Although it is easy to use, there are still many problems that you face either due to new updation or due to some technical glitches. As you are using this app online, you will need a person to help you solve the problem you are facing. If you are also facing any problem, you must also think of contacting someone from their team. Thus, here we will help you to know how to contact Duolingo customer service easily.

Quick Takeaways 

• Here are the different ways by which you can contact Duolingo customer service easily-

1. Calling them
2. Through email
3. Contact through social media
4. Duolingo help centre
5. Live chat
6. Filling up a form
7. Duolingo forums

However, you must read till the end so that you can easily understand how can you contact Duolingo customer service.

How To Contact Duolingo Customer Service Easily?

Following are the different ways by which you can contact Duolingo customer service easily-

1. Calling them

The first way of contacting them is by calling them especially if you are a US resident. It has an official number which you can use to contact them. The number is available from 7 am to 9 pm EST on weekdays. If you were unable to call them you can also leave a voicemail. Once you leave them a message, they will surely contact you back soon. If you want to get urgent help, it is one of the best ways to contact them as they will be able to help you solve the problem earlier.

2. Through email

Currently, many people are facing problems with cancelling Duolingo subscriptions. Many people have reported on their official Twitter account about the problem and are asking for urgent help. Although one of their official email ([email protected]) is given on their contact us page which you can use any time. A special email ([email protected]) is given on their official account of Twitter which is specifically for users who are facing problems with cancelling the subscription plan.

Thus if you are a super Duolingo member, you can always think of emailing this email. Remember to discuss the problem in detail, so that could understand what exactly the problem is and that they can help you with it.

3. Contact through social media

Social media is one of the biggest growing networks used by most of us. Just like every business organisation, Duolingo is also super active on its official handles, especially Instagram and Twitter. Thus if you really want to contact them dm them on their social media. Twitter is one of the best options to contact them. All you have to tweet them by using their handle @duolingo. Someone from their team will definitely assist you in solving your issues. Further, if you are not on Twitter, you can think of contacting them through Instagram. All you have to do is DM on Instagram; they are happy to assist you. 

4. Duolingo help centre

Duolingo is a platform that helps you to learn different languages and also provides you with a lot of flashcards and vocabulary lists. Thus there may be chances that you are facing some issues related to any of the features on the platform. When you will go on their contact page, you will see two emails which are basically for business and collaborations. Thus they are not so helpful. However, you will also see some of the other links that are more useful for you. It is more like a forum where you will see different questions related to Duolingo. It will have almost every problem-related solution, that most people would have gone through.

You will see there are different sections like technical, privacy, etc. There will be different questions related to it and you can get an answer for it. You can go through the questions and tap on the question you want to see. Further, each page will have related posts which you can access easily. Thus, if you were unable to get the answer to your problem you can check for the related post. 

5. Live chat

Another way of contacting Duolingo is through the live chat option. Again it is available from Monday to Friday from 9 am to 5 pm EST. When you are using Duolingo, you can tap on the question mark icon at the top right corner of the website. It will help you to get the answers instantly. However as you are chatting with them, you must make sure to add all the related details about the problem you are facing. Make sure to discuss the problem in detail.

6. Filling up a form

When you have logged in with the Duolingo account you can access the form by again taping on the question mark icon. When you will tap on it, and get the form. This form is again available from Monday to Friday from 9 pm to 5 pm EST. As you will be sending the form, you must again add up all the information in detail so that it can be easy or then to access you.

7. Duolingo forums

There are a lot of online Duolingo forums which has a community of users using Duolingo. If you are not able to find the answer to the question, you can definitely give it a try to get answers to them. All you have to search for the problem you are facing or may post the problem to get the solution from other users. Being in such forums will make your language learning journey easy and will also help you to stay motivated. You can also take the help of other features like streak score which you can also freeze with the help of streak freeze that you can receive during the Duoling tree.

Why your Duolingo stopped working?

There can be several reasons why your Duolingo has stopped working. It can be a lack of internet or a connection problem. They are just temporary issues and can be solved quickly. However, one of the major issues that are currently going on with Duolingo is the updation of the new learning path. As Duolingo is currently provided with a lot of updates, it can be one of the major reasons why Duolingo has stopped working. 

Conclusion

When you are using Duolingo to learn a language, you may face several problems. It can be either technical or due to new updates. Thus when you are facing some issues, it is important to know some of the ways by which you can contact the team of Duolingo. One of the fastest ways by which you can contact Duolingo is by calling them. However, if you are facing issues with Duolingo Plus you can use a special email given on their official Twitter account.

Further, you can take advantage of live chat and Duolingo help centres. You can also fill up a form and contact them through social media. If nothing works you can also join Duolingo forums where you can connect with other users and get help from them.

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